Privacy Policy

Last updated: November 8, 2026

Who we are

Era (“we”, “us”) is a dating app that helps you meet people nearby. This Privacy Policy explains what we collect, why we collect it, and the choices you have.

Information we collect

Account details such as your phone number (via OTP login), profile name, age, bio, job, interests, and photos you upload. Approximate device location (latitude/longitude) when you allow it, used only to find and sort nearby profiles by distance — we do not show your exact pin to other users. Activity data including likes, passes, matches, and messages. Device data needed for push notifications (device push token). Usage data about how you use the app, such as screens you open and actions you take (for example sending a like or a message, but never what the message says), along with your device model, operating system and app version, and crash reports when the app breaks.

How we use your information

To create and show your profile, power discovery and matching, deliver chat, send push notifications about likes, matches, and messages, keep the service safe (fraud, abuse, spam), and improve product quality. We do not sell your personal information.

Who we share with

Other users see the profile information you choose to publish (photos, bio, interests, etc.). Service providers process data on our behalf — currently Supabase (auth, database, storage), Twilio (SMS OTP when enabled), OpenAI (automated safety screening of photos you upload), PostHog (product analytics: the usage data above, linked to your account ID), and Sentry (crash reports, linked to your account ID). Push delivery may use Apple, Google, and Expo’s push infrastructure. We may disclose information if required by law or to protect users’ safety.

Photos & messages

Profile photos are stored in secure cloud storage and shown to other users as part of discovery. Before a photo can appear on your profile, it is sent to OpenAI’s moderation service for automated safety screening, which checks for nudity, sexual, violent, or self-harm content; photos that fail are not saved. If automated screening is temporarily unavailable, your photo is published and reviewed by a member of the Era team instead. We keep a record of each screening result to improve our safety checks. Messages are only visible to people in that match. Do not share content you are not comfortable making visible to people you match with.

Retention & deletion

We keep your data while your account is active. You can pause your profile (hide from discovery) or delete your account in Profile settings. Deletion removes your profile, likes, matches, and chats associated with your account, subject to short-term backups and legal holds where required.

Your choices

Update or remove photos and profile details anytime. Pause or delete your account. Control notification permissions in your device settings. Contact us to request a copy or correction of personal data we hold about you.

Children

Era is for adults 18+. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

Changes

We may update this policy as the product evolves. Material changes will be reflected in-app with an updated “Last updated” date. Continued use after changes means you accept the revised policy.

Contact

Questions about privacy: privacy@era.dating